Support in 4 phases
Our deployment program transforms WAKATI adoption into a controlled process, from initial audit through hands-on field support and distribution enablement to complete team autonomy.
Phase 1: Audit and diagnosis
We begin by thoroughly analyzing your organization, needs, and constraints to design a tailored deployment plan adapted to your network.Organizational analysis: Complete network mapping, stakeholder identification, and current communication flow analysis to understand your specificities.
Technical diagnosis: Audit of systems in place, WAKATI compatibility assessment, and recommendations on optimal architecture for your organizational context.
Deployment plan: Personalized roadmap with detailed timeline, progressive deployment strategy, and definition of measurable success indicators.
Deployment and training
Operational implementation with continuous team support.
Phase 2: Deployment and training
We accompany your team at every deployment step, from initial configuration to complete autonomy with training adapted to your usage.Personalized configuration: WAKATI instance setup according to your preferences, space and permission configuration, integration with existing systems.
Team training: Sessions for administrators and key users, practical workshops on essential features, personalized documentation for your context.
Progressive deployment: Pilot launch with limited group, feedback collection and adjustments, progressive extension with continuous support during scaling.
Hands-On Field Support
WAKATI teams physically onboard operators with live sessions, real tools and real data. This is not theoretical or remote-only — we ensure real adoption through direct field engagement.Physical onboarding: WAKATI teams go on the field to work directly with operators, ensuring hands-on learning with their actual business context.
Live sessions with real tools: Operators learn by doing, using real data and real workflows during guided sessions, not just demonstrations.
Adoption over delivery: The focus is on ensuring operators can actually use the tools effectively, not just delivering access to a platform.
Distribution Enablement
WAKATI helps operators distribute what they produce by identifying relevant channels, connecting them to those channels, and supporting their visibility and market activation.Channel identification: We help operators identify relevant online and offline channels where they can reach their target customers.
Connection and partnerships: WAKATI acts as a bridge to connect operators with distribution channels, listings, and partnership opportunities.
Visibility support: We support operators in activating their presence on identified channels, ensuring they can convert visibility into business.
Long-term support and optimization
Our support continues after deployment to maximize impact.
Frequently asked questions about the program
Duration varies according to network size and complexity. A standard deployment takes 2 to 4 months: 2-3 weeks for audit, 4-6 weeks for configuration and training, then 6-8 weeks for progressive deployment. Complex networks may require 6 months or more.
We recommend designating an internal project manager (20-30% time during deployment), 2-3 business ambassadors to relay within the network, and occasional management involvement to validate major directions. Our team handles most operational workload.
Absolutely. We adapt support intensity to your network size. For small structures, we offer a condensed program that retains essential steps while reducing duration and mobilized resources.
At program completion, you have a configured platform and autonomous team. We then offer adaptive support contracts: from simple operational maintenance to continuous strategic support according to your needs.
